I know first hand that no orders have been delayed.
While we can’t speculate or give an estimate on how long some international orders will take to arrive during this holiday season due to customs and all that jazz, I can say for certain…
Something that MAY be confusing people a bit…
Our orders (domestic ones) process in 2-3 business days. Our business days are Monday through Friday 9am to 5pm PST.
2-3 business days is the time it takes for the order to process and be packed, and then shipped out. While it may take 2-3 days to do that, the orders still have to travel to their destination.
I know most people are not concerned, but a few are, due to the holiday rush and people wanting to give their orders as gifts…which is understandable.
Most orders do ship out the same day they are ordered when during normal business hours…but that’s not always the case.
No need to worry though, only a few orders have taken 3 days to process.
If you placed your order before Friday December 6th, your order should already be on it’s way or be shipping off today or tomorrow. Weekends do not count as business days, and the United States Postal Service does not run on Sundays.
We cannot guarantee holiday delivery even with orders placed before this date, but that’s a good estimate at any rate.
For more information on shipping, along with valuable information on international orders, please read our shipping policies on our website:
P.S.- Also, try and not send hateful messages to Paige and Carolina’s tumblr accounts. That’s just totally unacceptable no matter how old you are. We have a customer service email address where you can send order questions: Orders@SteamPoweredGiraffe.com. The normal response time is within 48 hours.
No we are not Amazon.com, and yes we are reminded of that every year by a handful of parents and customers alike with their feedback through email correspondence. (The majority are nice emails though).
Amazon.com has giant shipping warehouses and sorting machines and the like.
We have an apartment and two people who do it by hand.
It may take a few extra days to get to you, but just know that you’re supporting the entire band by ordering our products, and there is no 3rd party who is taking a cut.
We understand the holidays can be stressful, and we understand that releasing our new album the first week of December didn’t give many people time to account for shipping and delivery of said album…
But it is what it is…
We are still meeting the demand, and have not fallen behind.
This happens every December and we are working as fast as possible.
Just imagine how ridiculous any one who sends our employees hate mail will feel once they have their orders in hand and the holidays are over.
Actually on second thought I don’t think those people will give two poops.
Merry Consumerism everyone! ^_^
This! Oh and also we ARE going to be behind starting today due to the show this weekend. We’re leaving tomorrow. It means 2 days of not being able to work on orders- plus the weekend rush…you’re looking at 5-7 business days the worst case scenario. Maybe it’ll go faster. It just depends on the demand over the weekend. But fair warning! We’ll get to the orders faster next week.
I think people should also take in to account that there was also a pretty big snow/ice storm that went over most of the country the past week or so…bet that’s the main reason it’s taking so long.
Just stumbled upon this video. I feel the SPG fanmily would enjoy seeing it, so yeah, tagging it. ♥ :)
It’s really cool, but just feels kinda’ unfinished without the hat. Hope everything goes as you plan, Bunny. Also hope you don’t get too drippy.
do u ever just start crying because you’re so frickin proud of steam powered giraffe i mean
they’ve gone from lowscale (but no less talented) street performers
to a frICKIN FULL ON SHOW OF AWESOME ROBOTS PLAYING HUGE GIGS ALL OVER THE COUNTRY SELLING HUNDREDS OF ALBUMS AND GETTING BETTER AND BETTER EVERY TIME YOU BLINK
I HAVE SOMETHING IN MY EYE GO AWAY
It’s an incredible journey. And we have the pleasure of sharing it with all of you. <3
I’m on my lunch break.
You can do it, Carolina! Wooo! :-)
Much woo. Very hoo. You guys can do it!
What if that wasn’t David during the stream?
What if it was Mitch and has been Mitch this whole time?
It explains the facial hair. Because who has time to shave in a ditch?
Lord, Mitch Bobbington rises.
undoubtedly-batty asked: Listening to the preview of MKIII before the live stream is making me glad I'm still around. I thank you, Bunny, Sam, Steve, Matt, and Michael for sticking around. Listening to, 'wired wrong,' (I'm guessing the title :P) is just making me feel like being a little bit insane isn't my fault really, and I should just keep fighting...earlier tonight I had a knife pressed against my wrist...you lot... thank you so much for being yourselves. You bring me and so many others joy <3
I wrote that song well before Steam Powered Giraffe existed (I was doing robot metaphors before our robot band :/ … I guess I like robots) when I was feeling particularly “insane” or “crazy”. Self hate sucks and it’s no fun feeling like there’s something wrong with you. The worst part is when you try and justify why you are “wrong” in your head. Self analysis is healthy, but can also make some of us push too far and become depressed.
Luckily Steam Powered Giraffe kind of turned the end of that song into a sort of positive. The idea being “well it’s okay to feel this way sometimes, because we are all in fact “wired wrong” to some degree.” I know for a fact that I feel ten times less alone in the world thanks to Steam Powered Giraffe fans. You have all made me feel “normal” in my “un-normalness”, and I mean that wholeheartedly :).